Return & Refund Policy

Have you had a change of heart? It's not an issue:

You can return your purchase within 30 days for a full refund.
Once we receive your return, we'll process your refund within 5 business days.

How to Return Your Item:

ZAZU welcomes returns of products bought in the UK if returned within 30 days from the purchase date. Please note that return shipping costs must be borne by the customer.

Before returning an item, please secure pre-authorization by reaching out to our customer service team via email: contact@zazu-kids.nl

For your protection, we advise using a traceable shipping service, as refunds are contingent on the receipt of the goods. If an issue arises, we may ask for delivery confirmation. 

All items must be sent back in their original condition, including packaging, and must be new, unused, and with all original tags attached.

Items sent back to us without prior authorization might be sent back to the customer at their expense or not accepted. You are responsible for ensuring that items are returned to ZAZU safely and intact. We cannot be held accountable for items lost or damaged during shipping.

Items must be in an unused condition for a refund or exchange. Due to hygiene and safety concerns, any products that are used, or not in their original packaging, cannot be accepted for return.

Customer satisfaction is a priority at ZAZU, and we address any issues on a case-by-case basis, ensuring we resolve them to your satisfaction. Should you need more details, please get in touch with us via email: contact@zazu-kids.nl